Tech Support

"Real cases from the tech support world."
Here's the first installment of a series in which I document actual cases from the tech support crew here at DHFS.

Customer Priority: Individual + <1hr = 1=CRITICAL
Category: Hardware
SubCategory: Failure
Same as: False
Problem Item: Printer
Division: DMT
Bureau: BFS

DMT BFS 1WW RM756 PRINTER SMELLS LIKE IT IS BURNING

User has a local printer that smells like it is burning. She is in a closed room so the room now smells like it is on fire.