Tech Support Tales 5

"Real cases from the tech support world."
Here's the third installment of a series in which I document actual cases from the tech support crew here at DHFS.

Customer Priority: Group + 1 business day = 2-URGENT
Category: Software
SubCategory: Failure
Application Name: eWISACWIS
Problem Item: Other
Division: DCFS


From: Rachel *****
Sent: Tuesday, May 3, 2005 6:51 PM
To: ******@wi.gov
Subject: Help

Hi,

My Wisacwis is down... I believe a lot of other people around the office are having the same problem.

If you need to call, please email... our phones are down too.

Thank you,
Rachel ******