Tech Support Tales 3

"Real cases from the tech support world."
Here's the third installment of a series in which I document actual cases from the tech support crew here at DHFS.

Customer Priority: Individual + <1hr = 1=CRITICAL
Category: Security
SubCategory: Authorization
User ID: UNKNOWN
Type: Add Authorization
Division: unknown

UNKNOWN 1WW RM1150 USER IS LOGGING INTO THE SYSTEM FOR THE FIRST TIME

She does not have an id as of yet. She was also unsure of what division and bureau she is working for.