Tech Support Tales 4

"Real cases from the tech support world."
Here's the third installment of a series in which I document actual cases from the tech support crew here at DHFS.

Customer Priority: Individual + <1hr = 1=CRITICAL
Category: Security
SubCategory: Virus
User ID: UNKNOWN

Division: unknown

DDES SRSTC RMAE103 MOUSE IS MOVING W/O HIM HAVING CONTROL

User rec'd email this morning from within the state that stated his email account had been disabled and he needed to open the link provided. His pc then appeared to have someone else controlling the mouse; he believes someone else may have control of his desktop.
please call user back ASAP, he needs to know if he should turn his pc back on or not.